Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [email protected], and we will immediately stop the next payment.

Once you sign up and provide your login credentials, we will have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during on-boarding.

Modern websites have a lot of moving parts and software that needs to be maintained on a regular basis in order for everything to run smoothly. It’s similar to purchasing a new car and then never changing the oil, which will certainly cause a large repair bill down the road. We want to protect and make sure you are getting the most out of your investment.

Glad you asked! Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with dedicated support.

We first like to do a Website Evaluation to become familiar with your website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.